FAQ About Your
Family Picture Session
What should we wear?
Chances are, if you're reading this FAQ and trying to find just the right photographer for your family pictures, you're probably a mom. My advice: think about an outfit you love that makes you feel fabulous and plan your family's clothes around that. There are some great tips out there on how to coordinate outfits, and here is a blog I put together on the topic:
If you need help deciding how to coordinate for your family photo, please reach out.
Can I bring my dog?
Dogs aren't really my thing, but I recognize they might be your thing--like part of your family. If you feel your family pictures would be incomplete without your dog, by all means bring him along. If you're worried that the dog might cause extra chaos and confusion or is going to ruin the picture if she isn't looking at the camera, maybe we can try a few shots and then put the dog in the car for the remainder of the shoot (if it's not hot).
What if there is bad weather on the day of the shoot?
We are blessed to be in Colorado and as they say, "If you don't like the weather, give it ten minutes..."
I try to keep an eye on the forecast, and if it seems like a big storm is rolling in, we'll reschedule. If it seems like it might sprinkle and then pass, we can wait it out and hope for the best. If you are not comfortable with that risk, please call me and we'll reschedule. I want you to be happy with your experience, I want the light to be awesome, I want you to have family pictures you love, will cherish forever and remind you of a great season in your life.
Can we do our family pictures at home?
I will come to your home for a newborn session. Family and maternity sessions are in West Metro Denver locations, selected for their great lighting at sunset and the rich textures of a Colorado backdrop.
What type of newborn sessions do you do?
My hope is to capture the beauty of a newborn without a lot of extras. We will not spend hours trying to get the baby to sleep and then folding them into certain poses. Both you and the the baby will be gently directed so that we capture your newest little addition in his or her natural environment. That magical newness just doesn't last, be sure to capture those beautiful moments before they're gone!
What if we need to cancel?
Sometimes bad weather happens. Sometimes there are camera malfunctions. If we have to cancel your session and it’s not your fault, you’ll get a refund of your session fee or we’ll reschedule if we can.
There will not be a refund if you fail to arrive at your session for any reason at the date, time and location that we laid out in the contract.
I'm confused about your process. What happens after the shoot?
After our photo shoot, we'll have an ordering appointment via Zoom where you'll have a chance to select your favorites and view your images on your walls using state of the art software. Together we'll craft a package and place an order that helps you celebrate these images for years into the future, whether that's prints on your walls, a photo book in your hands or another creative display that speaks to your unique aesthetic.
Package prices are available only during the ordering appointment. Please make sure all decision makers are present at the ordering appointment and that you are prepared to place an order.
What are your policies on refunds and stuff?
Digital images cannot be returned. Once you’ve paid for them and downloaded them from your final gallery, you cannot return a digital image. You will not receive a refund if you “do not like the pictures” or if you accidentally selected the wrong image and would like to select a different image.
I work hard to make sure that what we order for you is the highest quality and is exactly what you want. Please understand that all sales are final and payment is due at the time of the order. Prints, products and digital images are subject to sales tax. Shipping has been included on wall art, photo books and boxes, but not on prints. Prints and products will arrive 4-6 weeks after the ordering appointment. For an additional charge, you can request a rush on certain items. All rates are subject to change and are non-negotiable.
Session fees are collected as a retainer to secure your session date. Dates can be changed with a 48 hour notice, only. If you cancel for any reason, you will lose your retainer. Special consideration is made for maternity or newborn shoots.
The session fee does not include any digital images, prints or other products; these must be purchased separately.
Again, I work hard to make sure that you are super excited about what we order for you. Because the products we design are personalized, they cannot be returned except for the following reasons:
There is a manufacturer default and you let me know within 48 hours of receiving your product
There was damage during shipping, and you let me know within 48 hours of receiving your product
The product was made incorrectly when compared with the original order (wrong color cover on a photo book, for example).